The Elizabeth line’s full peak timetable has come into operation, marking the final milestone of the Crossrail project, realising more of the benefits that were promised by Transport for London (TfL) and the Department for Transport (DfT) as joint sponsors including higher frequencies, greater connectivity and faster journey times.
Peak time frequencies will increase from 22 to up to 24 trains per hour between Paddington and Whitechapel, with 16 trains per hour running off-peak. The peak will also now last for longer, increasing capacity even further. On the east, more services at peak time will run between Liverpool Street National Rail station and Gidea Park, providing a faster route for those using the Bishopsgate entrance, and in the west, there will be an increase in peak services from Reading, with some trains that were previously operated by Great Western Railway transferring to become Elizabeth line services with reduced stops. The removal of any significant pauses for trains outside Paddington, will also bring reduced journey times for customers travelling from the west into central London.
The Elizabeth line opened to passengers on May 24, 2022. In its first week, more than 2.5m journeys were made on the entire route.
Now, with journeys from the east and west running through central London, there are an average of around 3.5m Elizabeth line journeys each week – with around 600,000 journeys on weekdays. This means that the transformational railway, which is on track to break even by the end of the 2023/24 financial year, has already become one of the most used railways in the country as it continues to support easier journeys and new jobs, homes and economic growth.
The railway has been crucial to helping London and the UK economy recover post-pandemic, driving public transport demand. TfL figures suggest that the Elizabeth line has attracted around 140,000 additional journeys in London each weekday than otherwise would have been the case. Customer satisfaction is also high on the railway with a score of 82% in TfL’s Quarter 4 2022/23 Customer Satisfaction Survey (covering January – March 2023). It has transformed the accessibility of the transport network – with 41 step-free stations unlocking new journeys for disabled and older customers as well as parents with buggies and customers travelling with luggage.
An estimated 30% of Elizabeth line journeys to and from Heathrow have come from those who might previously have used Heathrow Express to the airport, and in the new timetable there are also more frequent Elizabeth line services to and from Heathrow with trains from Shenfield in the east now going all the way to Heathrow Terminal 5 all day. The airport overall now receives six Elizabeth line trains per hour all day. All Heathrow trains stop at Terminal 2&3, with four trains per hour continuing to Terminal 4, and two per hour continuing to Terminal 5.
Tottenham Court Road has seen the largest (absolute) growth in demand on the Elizabeth line since it opened, with more than 100,000 additional journeys passing through the station each day, more than doubling usage over the year. Farringdon, Whitechapel and Abbey Wood have also seen large rises in demand with 100,000, 60,000 and 30,000 extra journeys respectively, again doubling or nearly doubling the customer journeys that were seen through these stations before the Elizabeth line opened.
Journeys to Canary Wharf as a whole (Elizabeth line, London Underground and DLR) on Tuesdays, Wednesdays and Thursdays as well as at weekends are regularly outstripping pre-pandemic demand to the area. There are now 12 trains per hour running between Canary Wharf and Abbey Wood in the peak, restoring the frequency that was in place when the Elizabeth line opened, with a train around every five minutes. The morning and evening peak times also now last for longer, increasing capacity even further.
The Mayor of London, Sadiq Khan, said:
“A year since opening, the Elizabeth line has transformed travel across London and the South East and is now the most popular railway in the country. An incredible 3.5m journeys are made a week, as passengers enjoy the modern trains, beautiful step-free stations and reduced journey times.
“The Elizabeth line is the most significant addition to our transport network in decades and has proven to be much more than just a new railway – providing a crucial economic boost to the whole country and playing a vital role in drawing people back on to London’s public transport.
“The introduction of the final full timetable marks the completion of the Crossrail project, and I’m delighted that passengers will have even more frequent services to get them across the capital and beyond. The Elizabeth line is helping to build a better London – one which is safer, fairer, greener and more prosperous city for all Londoners.”
Find out more at https://tfl.gov.uk